Rachel Ennen

Sebastian Mellen

Cortex Help Center

The document below outlines the steps to process pending orders in Cortex that require manual review.

Manual Processing Steps

When a vID order requires manual review, it’s because of one or more of the following scenarios:

ID Verification Failures

An order will be flagged for manual review if the IP address details fail one of the following security checks

IP Address Flagging

Cerebrum.com

Onboarding

Follow the steps below when you are set up with the vID + Tazworks integration and have a new client that needs to be onboarded.

New Client Onboarding

Follow the steps below to create an API key in Cognition

Create an API Key

Everything relating to our Cognition web portal (cognition.cerebrum.com)

Cognition Help Center

How to read and use the Invite Table in the Cognition portal

Invite Table

Create vID Invites

Tracking vID Invites

Resending vID Invites

Pulling vID Invite QR & Manual Entry Codes

vID Help Center

An order will be flagged for manual review if the IP address details fail one of the following security checks. 

IP Address Security Checks

It is up to the CRA on how they wish to handle failures. We recommend offering the user a second chance to complete vID. Additional details on reorders can be found in this doc. 