vID

Identity verification — mobile & web capture

• Added clearer privacy and trust messaging throughout the mobile verification flow, so applicants understand how their ID is being used before they share it. VID-1757

• Fixed a rare bug where a user's identity details could be lost if a voucher update happened at the same moment as sign-up. VID-1761

• Fixed the “View Wallet” button on Android, which wasn't responding to taps. VID-1720

• Fixed a display issue with the welcome screen on iPhone SE. VID-1431

• Fixed a gender-field validation gap and a date-entry issue on the ID verification form. VID-1763 VID-1764

• Cleaned up stray text baked into logo assets across the app. VID-1769

• Resolved a selfie-capture issue reported for an individual applicant. VID-1768

Backend

• Orders that only need an SSN check no longer fail with a server error. BAC-2426

• Background check report PDFs now update correctly when a report's status changes, instead of staying frozen on the first version generated. BAC-2411

• Fixed orders that were stuck showing “Pending” after they had actually finished processing, and backfilled the historical orders affected. BAC-2402 BAC-2412

• Added SSN trace as a new, configurable option for background check orders. BAC-2389 BAC-2425

• Added a safeguard that flags when the date of birth on an invite doesn't match the scanned ID. BAC-2408

• Improved address parsing so apartment and unit numbers no longer get merged into the street address when auto-captured from an ID. BAC-2401

• Criminal record results now include court and county detail at the individual offense level. BAC-2421

• Enabled an additional driver's-license verification path for California residents. BAC-2419

• Fixed a “page not found” error some users hit when starting a verification on vID Web. BAC-2390

• Clarified report wording for cases where no reportable records are found. BAC-2355

Frontend

• Organizations can now view and manage user permissions on a per-organization basis in Cognition. FRN-3457

• Organizations can now add SSN search when configuring their background check packages. FRN-3498

• Fixed a login bug that sent some users back to the marketing site instead of into the app. FRN-3508

• Streamlined sign-in by removing an unnecessary terms pop-up. FRN-3496

• Reorganized the Organizations page: attachments now sort newest first, report labels are clearer, and organization IDs are easier to find for support lookups. FRN-3506 FRN-3504

• Separated the organization switcher from profile settings for a cleaner menu, and rebuilt organization search as an easier-to-use pop-up window. FRN-3479 FRN-3197

• Account URLs now show readable organization names instead of ID numbers. FRN-3490

• Fixed a scrolling glitch in the organization selector and an unresponsive “Generate” button. FRN-3525 FRN-2863

• Enabled the additional California driver's-license verification option in the Cortex reviewer view. FRN-3503

• Improved the reliability of automatic photo capture during web-based ID verification. FRN-3518 FRN-3492

Synapse

Automated background-check decisioning

• Corrected a Kentucky conviction-reporting rule that was applying the wrong reporting time limit, keeping results compliant with state law. SYN-566

• Improved criminal-record matching and alias handling, reducing the number of cases that need manual review. SYN-512 SYN-520 SYN-505 SYN-507 SYN-564 SYN-528

• Fixed processing issues that could leave orders stuck or incomplete, including duplicate-record clean-up and case-formation errors. SYN-563 SYN-561 SYN-567 SYN-578 SYN-591 SYN-592 SYN-588 SYN-594

• Added client-configurable controls for offense reporting, including offense deny lists and conditional federal search handling. SYN-339 SYN-593

• Migrated Veritable Screening onto the current case-formation system and extended the same support to GIS orders. SYN-568

Plus a broader round of under-the-hood accuracy and reliability work in the decisioning pipeline that doesn't change what clients see directly. SYN-571 SYN-550 SYN-558 SYN-472 SYN-376 SYN-442 SYN-444 SYN-501 SYN-551 SYN-598 SYN-599 SYN-595 SYN-579

Integrations

Third-party & state agency connections

• Wisconsin state criminal-record submissions now retry automatically if they fail. INT-226

• Fixed how pre-adverse-action decisions were matched and reported through the shared TazWorks integration. INT-218

• vID invites sent through ADP now automatically carry over the applicant's name, date of birth, and phone number, cutting down on manual entry. INT-214

• Added support for organizations that use more than one payment account in the self-pay flow. INT-193

• Fixed a login issue with the Iowa state criminal-record portal caused by a third-party update. INT-222

• Improved how adverse-action and manual-review outcomes are communicated back to ADP. INT-217